Assignment: Hospital Patient Satisfaction Survey

April 5, 2022
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Assignment: Hospital Patient Satisfaction Survey

Assignment: Hospital Patient Satisfaction Survey

https://allnursingessays.com/assignment-hospital-patient-satisfaction-survey/

Patient Satisfaction Indicator Current Performance Goal
Hospital cleanliness 8.2 > = 9.2
Overall patient satisfaction with doctors 7.6 > = 9.2
Average patient wait time 13 minutes < = 15 minutes
Overall patient satisfaction with hospital 9.7 > = 9.2

Complete the following prompts based on the chart provided above.

Patient Satisfaction Strength

· Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.

[Insert Response]

Patient Satisfaction Weakness

· Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.

[Insert Response]

Patient Satisfaction Opportunity

· Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.

[Insert Response]

Explain the importance of effective consumer relations in the health care industry.

· Consider the role data (e.g., surveys) plays in effective consumer relations.

· Consider the role communication plays in effective consumer relations.

[Insert Response]

Cite any peer-reviewed, scholarly, or similar references used to support your assignment

[Insert references used]

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Maximizing patient satisfaction is an important aim for health care leaders, physicians, nurses, and other hospital workers. 
Patients should be satisfied not just with their health care and its outcomes, but also with the non-clinical parts of their patient experiences, according to health care organizations. 
Providers want patients to feel respected and that hospital staff is doing all possible to heal them in the safest and most medically advantageous way possible. 
For these reasons, health-care companies have long used patient satisfaction surveys to better understand their patients’ viewpoints.

 

Given the importance of patient satisfaction in today’s health care, it’s useful to define and describe the aspects of care or patient/provider interactions that affect it. 
Patient satisfaction has become an important aspect of the present health-care delivery system, despite the fact that not everyone agrees on exactly what it is or how to evaluate it.

 

What Do You Mean When You Say “Patient Satisfaction”?
One performance indicator of health-care quality is patient satisfaction. 
Three domains of patient satisfaction are described by the authors of this Hastings study: the delivery of essential medical care; treatments sought by patients and their families (which may or may not be beneficial to good health); and provider activities and behaviors that encompass compassionate care and the safeguarding of human dignity. 
While these categories show evaluable components of patient’s experience, patient satisfaction is mostly subjective and is determined by the patient’s impressions of their expectations. 
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Posted in nursing by Clarissa